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February 6, 2007On Line check InTried the new On line check in featureI recently tried the On Line check in for Aer Lingus on a Dublin – Frankfurt flight. It worked out quite well even with a checked bag to drop off (remember if you claim the bag when buying the ticket on line, it is 4 euros/bag per leg instead of 8 euro/bag per leg if you declare at the airport Posted by jclarke at 6:33 PM | TrackBack February 5, 2007Lost Bags/Insurance policy Beware of Aer Lingus's policy on Lost Luggage
I recently purchased a r/t ticket to Germany from Aer Lingus as a Christmas present for someone. On the trip back, Aer Lingus lost her bag. After a number of weeks, they still were not able to locate the bag. They made a big deal out of the fact that she did not hold onto the baggage tag (dropped it in cabin as we all do) so I called to the desk on a return trip to discuss with them at which point they really seemed to make an effort to start looking for her bag. We had to fill in a detailed survey of the contents of the bag and they said with this information, they would greatly increase the chances of finding it as they now start to search inside bags to match contents with survey data and so on. Still no joy and she then received a letter stating that if she had travel insurance, they would liaise with the travel insurance company but, if not, they were not responsible for the contents. What!!!!???? I said. They did say in the letter that we could send them receipts for everything in the bag and they would consider their position or words to that effect. Of course, she had no receipts so we sent them a detailed list with replacement costs of each item, which totalled over 600 euros and presto, within 4 days, her bag was located and delivered to the door. The lesson in the story, however, is if you do not have travel insurance (this should hopefully not apply when on WIT/TSSG business) for your personal travel, make sure you a. have receipts for the goods in your bag and b. hold onto the baggage receipt.
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!). However, with the usually vacant check in kiosks at the airport, there isn’t really too much of a need to check in on line; But I decided to give it a try as I was planning to arrive quite early before a flight to Frankfurt due to the train arrival times. The experience was mainly positive and enabled me to get through to the departures area 3 hours before my flight time; the only slightly negative aspect, which would have equally applied to the kiosk system was the tag and drop areas at the airport are not all designated for universal destinations. I waited on a fairly long queue (15 minutes approx.) in area 8 to learn that I had to go to a tag and drop desk in area 5 instead for the destination Frankfurt. As far as I can tell, this information is not available anywhere on the screens. Luckily, there was no one on those queues in area 5, so it only went into the slightly annoying category. From now on, I will ask the floating Aer Lingus staff standing around the kiosks to find out which area applies to which flights from now on before waiting in the queue for tag and drop.